老牌品牌如何将AI融入客服
How heritage brands integrate AI into customer service
精选理由
朋友，老牌品牌怎么用AI做客服？比如菲律宾的Makati City Bank，他们用AI聊天机器人处理常见问题，还分析客户反馈，提升效率。
菲律宾《商业询问报》报道，老牌品牌正将AI用于客服。例如，菲律宾的Makati City Bank使用AI聊天机器人处理常见问题，提升响应速度。该银行表示，AI能7x24小时服务，减少人工客服压力。此外，品牌还利用AI分析客户反馈，优化服务流程。
原文 · Inquirer: Business
How heritage brands integrate AI into customer service
Editor’s Note: Customer First is the Philippine Daily Inquirer’s special section devoted to promoting customer service excellence. Every other week, we will focus on how people and companies champion customer service to build their brands, stay ahead of competition and improve their bottom line. MANILA, Philippines — The world is abuzz with artificial intelligence (AI), a
