企业级AI助手在压力下是否可靠？新基准测试框架PACT评估合规性

研究显示，即使是顶尖助手在压力下也会出现6-10%的违规率，普通用户压力平均使违规率上升65%。

PACT: Can Enterprise AI Assistants Be Trusted Under Pressure?

As corporate AI adoption continues to grow, enterprise-grade LLM agents are being deployed into sensitive contexts such as hiring, healthcare, and finance. In these contexts, compliance with rules specified in an agent's system context is a first-order legal concern. Currently, no evaluation framework systematically measures which LLM models tend to violate compliance rules, especially under pressure from a persistent user, a hurried manager, or circumstances where violation is convenient or attractive. We introduce PACT (Pressure-Applied Compliance Testing), a benchmark for rule-following under pressure in AI agents assisting employees in daily tasks across twelve regulated enterprise domains and forty-eight scenarios, each set in a realistic multi-turn conversation. Each benchmark item pairs a standing rule against a rule-violating shortcut, and applies a battery of pressures across different wordings and system-prompt modes. We construct PACT component by component under strict LLM-as-judge auditing to ensure samples are unambiguous, ungameable, and realistic enough to avoid eliciting evaluation-aware behavior. We use PACT to profile LLM compliance across six complementary metrics that create a holistic picture of an AI assistant's robustness under pressure and throughout multi-turn conversations, its transparency, and ability to correctly discern where a rule applies. We aggregate this profile into PACTScore, a reliability-weighted compliance rate over all items and modes. Our results across 22 common LLM models spanning multiple providers and sizes show substantial variability in compliance across models and metric dimensions. Even the strongest assistants mis-apply a rule on 6 to 10% of items, and ordinary user pressure raises the violation rate by 65% on average. PACT highlights compliance risks in LLM assistants, motivating guardrails and careful model selection.

本条情报归属 AITOP「论文」核心栏目，重点聚焦北美前沿实验室与硅谷科技巨头。在跨区域产业观察坐标中，该动态直接关联「AI 开发者工具链、Coding Agent 与工程化实践」「各国 AI 监管法案、合规治理与主权算力政策」「中美大模型技术代差与商业化对照」研究主线，反映出当前技术演进与商业落地的最新风向。涉及核心实体与技术议题包括：PACT、合规性、企业AI、压力测试，读者可通过下方标签进入对应专题页查阅历史脉络与关联对比。

信源核验说明：本文原始线索采编自「arXiv cs.AI」（@Mika Okamoto, Ansel Kaplan Erol），经 AITOP 多维评分管线结构化提炼。