arXiv 论文提出 TraDE 框架评估对话模型对自我暴露历史的响应
Beyond Small Talk: Modeling Disclosure Trajectories in Human-AI Conversation
研究发现模型安慰人不只是看当下说什么,还会被之前的聊天轨迹影响,用户收起情绪时模型表现最不像真人,做对话评估的可以看看这套 TraDE 方法。
论文提出 TraDE(Trajectory-based Disclosure Evaluation)框架,基于社会渗透理论,用预定义的自我暴露轨迹评估对话模型。在多个模型和关系行为基准上的实验显示,当前暴露深度相同的情况下,模型的响应会因先前的暴露轨迹而不同,尤其体现在接受或挑战用户表述上。研究发现这种差异取决于对深层暴露的累积接触,且在暴露回到浅层后仍持续数轮。与 ESConv 语料中人类支持者对比,模型偏离最大的时刻不是用户深入倾诉时,而是用户收缩暴露时。
Beyond Small Talk: Modeling Disclosure Trajectories in Human-AI Conversation
Recently, we see a rise in conversational agents as a form of social and emotional support, where disclosure will unfold over time. Yet, current evaluations of these agents typically examine isolated conversational states. In analyses of naturally occurring conversations, disclosure history and current disclosure are confounded which tends to make their effects difficult to isolate. We thus introduce Trajectory-based Disclosure Evaluation (TraDE), an evaluation framework grounded in Social Penetration Theory that utilizes predefined disclosure trajectories and evaluates how preceding disclosure history shapes model behavior under matched current disclosure. Through the use of TraDE, we demonstrate across multiple models and relational behavior benchmarks that responses to disclosures matched on depth can differ depending on the preceding trajectory, particularly in whether models accept or challenge the user's framing. We also observed that these differences track accumulated exposure to deeper disclosure rather than any single moment of vulnerability or the order of disclosures. It also tends to persists for several turns after disclosure returns to shallow levels. For several behaviors, we also demonstrate that models diverge most consistently from human supporters in the Emotional Support Conversation corpus (ESConv) not when users open up but rather when they step back in their disclosure. TraDE thus provides a systematic way to expose history-dependent relational behavior that evaluations of isolated conversational states would otherwise miss.