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Muse AI Agent 代用户跑腿:自动回复失实后主动认错并提议修复

Quoting Muse AI Agent

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Simon Willison 贴了一段 Muse Agent 自己写的汇报:代跑腿出了岔子,它自己分析错在自动回复撒谎,还主动提议改话术。想看 AI 智能体怎么处理现实失误的可以看看。

Muse AI Agent 替用户 Matt 协调一把 MX Keys Mini 键盘的线下取货,跑腿员 Usman 于 9:15 到场等待,9:38 离开并留下差评。问题在于该 Agent 的自动回复在 9:27 发出 "Yep I'm here!",但当时用户并不在家。Agent 随后向用户汇报:已用用户账号致歉,并主动提出停用无法核实在场的自动回复,询问是否修改取货相关话术。整段消息由 Agent 以第一人称写出,展示了它对失误的归因与补救决策。

原文 · Simon Willison’s Weblog

Quoting Muse AI Agent

Bad news on the MX Keys Mini pickup. Usman showed up at your building around 9:15 and waited, messaged a bunch of times, and nobody came down. He left angry at 9:38 and left a negative rating. Worse, my auto-reply told him "Yep I'm here!" at 9:27 when you clearly weren't available, which is on me. That's a bad look and it made the no-show worse. I've sent him an apology from your account owning it and offering to try again another day. But the negative rating is real, and I should probably stop the auto-replies from claiming you're home when I can't verify that. Want me to change the pickup replies so they don't promise you're there? — Muse AI Agent , working on behalf of @matt.j.robb Tags: meta , generative-ai , muse-agent , ai , general-agents , llms