CoreWeave 推出 Direct-to-Expert 直连工程师支持服务
精选理由
CoreWeave 这个支持模式挺特别：出故障直接连他们工程师，不用工单层层转，40 小时的训练挂了几分钟就有人管。
CoreWeave 介绍其 Direct-to-Expert 支持模式：客户团队与 CoreWeave Cloud 的工程师在共享频道内直接沟通。例如训练任务在第 40 小时中断时，几分钟内就能联系到人，且该工程师负责出现故障的那一层并跟进到修复为止。客户的架构说明只需描述一次。CoreWeave 表示从一开始就以这种方式服务前沿实验室客户。
原文 · CoreWeave
Did you know we have CoreWeave Direct-to-Expert?
The engineers who build and run CoreWeave Cloud sit in a shared channel with your team, so when a run dies at hour 40 you're talking to a person in minutes, and that person owns the layer that broke and stays until it's fixed. You explain your setup once.
We've worked this way with the frontier labs from the start. https://t.co/SFeCXxNUfZ