ElevenLabs 用 ElevenAgents 做客服，月解 2.2 万工单
ElevenLabs 客服就是 ElevenAgents，月解 2.2 万工单，搭建细节全公开。
ElevenLabs 公布，自家客服已由 ElevenAgents 承担，每月解决超过 22,000 张工单，响应时间从数小时缩短到 60 秒。团队把退款、账单变更、声音克隆咨询等每类工单的标准操作流程，逐步拆成智能体照做的步骤。该智能体能查询客户资料，读取文字、截图和 PDF，用客户的语言回复并直接执行操作，遇到需要人工的情况再转交团队。搭建全过程发布在 elevenlabs.io 的博客文章中。
We run our own customer support on ElevenAgents. It’s resolved over 22,000 tickets a month and cut our response time down from hours to 60 seconds. Our support team already had standard operating procedures for every major kind of ticket, like refunds, billing changes, and voice clone questions. We turned each one into a set of steps the agent follows. The agent can also look up what it needs about a customer, read text, screenshots, and PDFs, reply in the customer's language, take actions, and hand off to our team when a person is needed. Read how we built it: elevenlabs.io/blog/how-we-so… Your browser does not support the video tag. 🔗 View on Twitter 💬 6 🔄 2 ❤️ 30 👀 2164 📊 9 ⚡
