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Sinofsky 谈 AI 难以在企业落地:多数工作靠难以写成流程的经验

Steven Sinofsky on why it's so hard to diffuse AI into companies: most work runs on know-how that's ...

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Sinofsky 解释了为啥公司里 AI 推不动:员工根本说不清自己的工作流程,agent 也就听不懂指令,Greze 还举了租冲浪板的例子。

前微软 Windows 负责人 Steven Sinofsky 在 a16z 的访谈中说,企业工作依赖的是难以转化为步骤化指令的 know-how,多数员工无法为自己的工作画出流程图。他举例:50 人的营销团队里可能只有一个人能完整描述营销计划的流程,因此员工面对 agent 时表达能力非常有限。Town AI 创始人 Jean-Denis Greze 补充说,AI 扩散慢是因为世界上缺少愿意折腾的 tinkerer,多数人把 AI 工具当更好的 Google 搜索用。

图片来源 · a16z
原文 · a16z

Steven Sinofsky on why it's so hard to diffuse AI into companies: most work runs on know-how that's ...

Steven Sinofsky on why it's so hard to diffuse AI into companies: most work runs on know-how that's hard to turn into step-by-step instructions for an agent. "Algorithmic thinking is really, really, really hard for the vast majority of people who have jobs." "If you were to go to any person and ask them to create a flow chart for a particular thing that they have to go do, they would probably fail at producing that flow chart." "Say doing a marketing plan and there's 50 marketing people working on a giant product line. One person probably understands and could document the flow chart." "So if you put one of these agents in front of people to create these things, their ability to explain to it what to do is really, really limited." "You're basically just developing the next abstraction layer for how people interact. And developing an abstraction layer has historically, at each level of the abstraction layer, been a highly skilled, very specific individual within an organization." @stevesi Your browser does not support the video tag. 🔗 View on Twitter a16z @a16z Jean-Denis Greze, founder of @TownAI , argues AI isn't diffusing because most people aren't tinkerers: a text box isn't enough, so the product must both identify the value prop and perform the work for them. "There's this business that rents surfboards on an island to people and then uses Town to inspect surfboards and little beach buggies, whether they've been damaged, to decide whether afterwards the person should get their deposit back." "What makes it work there is the tinkerer... The unlock is, is there someone over there that gets AI enough to wanna tinker a solution to their problem?" "And the problem with that is that there aren't enough tinkerers in the world, or there aren't enough people that have the time to be tinkerers to help their business. And I think that's why AI is not diffusing." "Instead what you're doing is you're using [AI tools] as a replacement, as like a better Google search." "If you can make a non-tinkerer into getting the same value as a tinkerer... you could be a ginormous business today because AI can solve so many business problems. You don't need more intelligence. The intelligence is there." @jgreze @arampell Your browser does not support the video tag. 🔗 View on Twitter 🔗 View Quoted Tweet 💬 5 🔄 1 ❤️ 17 👀 5895 📊 5 ⚡