Twimbit 报告：ASEAN 银行 AI 时代仍需 70/30 人机配比
The 70/30 rule: Why ASEAN banks still need humans as AI takes over
新加坡机构 Twimbit 出了份 ASEAN 银行业报告，讲 AI 上岗后那 30% 的人工环节为啥砍不掉，做银行或客服方向的可以看看。
新加坡研究机构 Twimbit 在 Twimbit Banking Summit 上发布首份《State of CX in ASEAN Banking 2026》报告。报告提出 70/30 法则，认为 AI 承接大多数银行业务的同时，人工服务仍不可替代。报告聚焦 ASEAN 地区银行的客户体验转型路径。
The 70/30 rule: Why ASEAN banks still need humans as AI takes over
There was a time when a bank in Southeast Asia could win customers simply by shipping an app that did not crash on payday. That era, a new study suggests, is over. Twimbit, the Singapore-based research and advisory firm, unveiled its inaugural State of CX in ASEAN Banking 2026 at the Twimbit Banking Summit & […] The post The 70/30 rule: Why ASEAN banks still need humans as AI takes over appeared first on e27 .
