Pinecone支持代理解决率提升至55.1%
精选理由
Pinecone用自家工具把支持代理解决率翻倍多，看看他们怎么做的。
Pinecone支持代理在上一季度解决了24.6%的工单，现在在没有人工干预的情况下解决了55.1%。使用相同的模型和文档，唯一的变化是使用了Pinecone Nexus将账户知识编译成可查询的工件。这一改进显著提高了自动化解决率。
原文 · Pinecone
Our support agent resolved 24.6% of tickets last quarter. It now resolves 55.1%, with no human involved.
Same model, same docs. Only difference, we used Pinecone Nexus to compile our account knowledge into artifacts it can query on every ticket. https://t.co/aORLI9UHVu
