Ethan Mollick 分享 Dot 智能体主动排查订阅故障的过程
Ethan Mollick 晒了个真实案例:他的 Dot 智能体没等他吩咐,自己复现了 Substack 的订阅 bug 并找出原因,很直观地展示了智能体能主动干活到什么程度。
有用户向 Ethan Mollick 反馈:订阅其 Substack 后被自动订阅了其他内容,这一情况本不该发生。Mollick 未做任何指示,他的 Dot 智能体自行复现该错误,通过测试找出了问题原因。这个案例展示了智能体在客户服务场景中的主动排查能力。整件事由一条用户邮件触发,全程没有人工介入。
My AI agent doing proactive customer service: Someone emailed me that, after subscribing to my Substack, they were automatically signed up for others (which shouldn't happen)
Without my asking, my Dot ran its own test & figured out what happened by trying to replicate the error. https://t.co/B1eWYdz0eH