行业多源确认
Klarna与OpenAI的AI助手月处理230万对话
Scaling beyond AI pilots: Six-move Capability Cycle
精选理由
Klarna和OpenAI的AI助手一个月处理230万对话，相当于700名人工客服，把问题解决时间从11分钟缩短到2分钟以下，但15个月后KlarnaCEO说推进过快。
Klarna和OpenAI的AI助手在一个月内处理了230万次对话，相当于700名人工客服，将问题解决时间从11分钟缩短至2分钟以下。15个月后，Klarna首席执行官对彭博社表示，该计划推进过快。
原文 · e27
Scaling beyond AI pilots: Six-move Capability Cycle
On 27 February 2024, Klarna and OpenAI announced that its AI assistant had handled 2.3 million conversations in a month; the equivalent, Klarna said, of 700 agents, cutting resolution time from 11 minutes to under two. It was treated as a triumph. 15 months later, chief executive told Bloomberg the push had gone too far: […] The post Scaling beyond AI pilots: Six-move Capability Cycle appeared first on e27 .
