数据图表显示AI正取代呼叫中心岗位
有人贴了张图，说呼叫中心客服已经被AI顶掉了，而且他觉得这波替代才刚开始，新岗位补不上缺口。
X用户kimmonismus发布一张图表，称其显示AI已明确进入部分白领职业并开始替代人力。呼叫中心客服成为最先被替代的岗位。该用户认为随着更多AI和智能体进入劳动力市场，类似替代会扩散到其他工作领域。他判断被替代的岗位数量将多于新创造的岗位。
I think this is one of the most important graphs of the last few months, and perhaps years. For a long time, there was speculation about how AI would affect the labor market.
Clearly, it was only a matter of time before AI reached the white-collar sector, but empirical evidence was scarce, ultimately because, of course, one only really understands how the market situation develops in retrospect.
Now, as in this example, we see that AI is clearly and unequivocally entering certain professions and replacing people. Call center agents are the first to be replaced. And as more AI and agents enter the workforce, a similar process will spread to other areas of work. Frankly, I don't believe that AI will necessarily create new jobs, resulting in a net zero. I think more jobs will be replaced than created. This needs to be discussed.
