行业

ING称AI未减少菲律宾外包岗位,而是改变外包内容

AI transforming, not cutting PH outsourcing jobs–study

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ING银行研究说AI没减少菲律宾外包岗位,而是改变了外包的内容,比如从重复性任务转向更复杂的分析工作。

ING银行研究报告指出,菲律宾服务出口收入和就业未因AI浪潮下降,AI目前主要改变外包内容而非减少需求。该行亚太研究主管Deepali Bhargava在报告中提到,有证据表明AI正在重塑外包工作类型。

原文 · Inquirer: Business

AI transforming, not cutting PH outsourcing jobs–study

The artificial intelligence (AI) boom has not yet caused a decline in the Philippines’ service-export revenues or employment, ING Bank N.V. said, arguing that AI is so far changing what gets outsourced rather than reducing demand for outsourced work. In a report, Deepali Bhargava, head of Asia-Pacific research at ING, said there was evidence that